Shipping & Returns

Shipping

We ship to New Zealand and internationally. All orders are processed within 1–3 business days. Delivery times vary by location:

  • New Zealand: 5–10 business days
  • Australia: 7–14 business days
  • International: 10–21 business days

You will receive a tracking number by email once your order has been dispatched.

Returns

We want you and your pet to love every PawVital product. If you're not completely satisfied, we offer a 30-day return policy from the date of delivery.

To be eligible for a return, items must be unused and in their original packaging. To initiate a return, please contact us at our contact page with your order number and reason for return.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days to your original payment method.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with a photo of the item and your order number. We will arrange a replacement or full refund at no cost to you.