Shipping policy

2. Shipping Policy

Last updated: 5 August 2026

2.1 Where We Ship

We ship within New Zealand and to selected international destinations including Australia, the United States, Canada, the United Kingdom, Ireland, and much of Western Europe and Asia.

If your country does not appear at checkout, we do not currently ship there.

2.2 Shipping Rates

All prices are in New Zealand Dollars (NZD) and include GST where applicable.

Destination	Rate	Free shipping
New Zealand	$10.00 NZD	Orders $75 NZD and over
International	$33.00 NZD	Orders $75 NZD and over

Free shipping is applied automatically at checkout once your order subtotal reaches $75 NZD. The threshold is calculated on the order subtotal before shipping and after any discounts.

2.3 Order Processing

Orders are processed within 1–3 business days of payment confirmation.

Business days are Monday to Friday, excluding New Zealand public holidays. Orders placed on weekends or public holidays are processed on the next business day.

You will receive a confirmation email when your order is placed, and a second email with tracking details once it is dispatched.

2.4 Delivery Estimates

Destination	Estimated delivery after dispatch
New Zealand	5–10 business days
Australia	7–14 business days
Rest of world	10–21 business days

These are estimates, not guarantees. Delivery times depend on courier networks, customs processing, weather, and seasonal demand, all of which are outside our control. We are not liable for delays caused by third-party carriers or customs authorities.

If your order has not arrived within 10 business days of the upper estimate, contact us at fgbus26@gmail.com and we will investigate with the carrier.

2.5 Tracking

All orders are shipped with tracking. Your tracking number is emailed on dispatch. Please allow up to 48 hours for tracking information to become active.

2.6 Fulfilment

Some products are shipped directly from our supply partners. As a result, orders containing multiple items may arrive in separate parcels at different times. This is normal and does not mean part of your order is missing. Each parcel has its own tracking.

2.7 Customs, Duties and Import Taxes

For international orders, the recipient is the importer of record and is responsible for any customs duties, import taxes, GST/VAT, or brokerage fees levied by the destination country. These charges are not included in our prices or shipping fees and are not refundable by us.

If a parcel is refused at customs or returned because duties were unpaid, any refund will be net of shipping and handling costs incurred.

2.8 Incorrect Addresses

Please check your delivery address carefully at checkout. We are not responsible for orders delivered to an address supplied incorrectly by the customer.

If an order is returned to us due to an incorrect or incomplete address, we will contact you. Re-delivery will incur a further shipping charge.

2.9 Lost, Stolen or Damaged Parcels

If tracking shows delivery but you have not received your parcel, check with household members and neighbours, then contact us within 7 days of the marked delivery date.

We will work with the carrier to locate the parcel. Where a parcel is confirmed lost in transit, we will replace it or refund you in full.

We are not responsible for parcels stolen after confirmed delivery to the address you supplied, though we will assist with a carrier claim where possible.